Expert Verification Workflow

When an expert claims an existing profile, a verification request is created. Staff review and approve or reject these requests from the Verifications page.

#Accessing the Verification Queue

Navigate to Admin Dashboard → Verifications or click a pending verification from the activity feed. The page shows the heading "Verifications" with the count of pending requests.

#The Verification Table

The queue displays all pending claim requests in a table:

Screenshot

The Verifications page showing a table of pending claim requests. Each row shows the expert name, claimer email, location, submission date, and green Approve / red Reject buttons on the right side. A badge at the top shows '12 pending'.

#Reviewing a Claim

For each pending request, verify that:

1. The expert's identity matches the profile (name, institution, credentials)
2. The claimer's email is plausible for the claimed expert
3. Supporting documents are authentic (if provided)

#Approving or Rejecting

Each row has two action buttons:

• Approve (green, check icon) — links the claimer's account to the expert profile. The expert gains full control of their profile and can edit all fields.
• Reject (red, X icon) — denies the claim. The expert receives a notification.

Both buttons show a loading spinner while processing. Once an action is taken, the row is removed from the queue.

Tip: If you're unsure about a claim, escalate to someone with the ops or super_admin role. Do not approve claims where identity cannot be confirmed.

#Pagination

The table shows 20 claims per page. Use the Previous / Next controls at the bottom to navigate through the queue.

#Empty State

When all pending claims have been processed, you'll see a confirmation message indicating there are no pending verifications.

#SLA

Aim to resolve verification requests within 2 business days. Experts waiting for verification have a pending badge on their profile and lower search ranking until resolved.